Refund Policy
Last updated: May 21, 2026
Company Information
Invoice Stork is a product of Nearby Technologies Ltd. All payments, refunds, and services are provided by Nearby Technologies Ltd.
1. Overview
At Invoice Stork, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds and cancellations across our services, including subscriptions and credit packages.
By purchasing any of our products or services, you agree to this Refund Policy. We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.
2. Subscription Plans (Monthly & Yearly)
2.1 Free Trial
All new users receive 3 free invoices to test our service. No payment information is required to access the free trial. This allows you to evaluate our platform before committing to a paid subscription.
2.2 Refund Eligibility
Refunds for subscription payments are subject to the following conditions:
- Cancellation within 3 days - If you cancel within 3 days of your initial subscription payment AND have used 5 or fewer invoices, you are eligible for a full refund.
- Cancellation after 3 days - No refund will be issued, but you will retain access to your subscription features until the end of your current billing period.
- Partial usage - If you've used more than 5 invoices during the first 3 days, refunds will be prorated based on usage (e.g., if you paid $29 for 100 invoices but used 20, refund would be $23.20).
- Accidental renewals - If you forgot to cancel before auto-renewal, contact us within 48 hours of the charge for a full refund, provided no invoices were generated after the renewal.
2.3 No Refund Scenarios
Refunds will not be provided in the following cases:
- Change of mind after using substantial platform features (more than 5 invoices)
- Requests made more than 7 days after the charge date
- Violation of our Terms of Service
- Subscription downgrades (you can downgrade, but refunds won't be issued for the difference)
2.4 Cancellation Process
You can cancel your subscription at any time from your Dashboard > Billing Settings. Cancellation takes effect at the end of your current billing period. You will not receive a refund for the remaining time in your billing cycle if outside the 3-day window, but you will retain access to your subscription features until the period ends.
3. Credit Packages (Pay-As-You-Go)
3.1 Credit Validity
Credits purchased through our pay-as-you-go packages are valid for 6 months from the date of purchase. Unused credits expire after this period.
3.2 Refunds on Credits
Credit package refunds depend on usage:
- 0 credits used - Full refund available within 7 days of purchase.
- Partial usage (1-50% of credits used) - Pro-rated refund for unused credits, minus a 10% processing fee.
- More than 50% of credits used - No refund available.
- Technical issues - If you experienced technical problems that prevented you from using credits, we'll offer a full refund or credit replacement at our discretion.
3.3 Credit Transfer
Credits are non-transferable between accounts and cannot be converted to cash. However, you can request to convert unused credits to subscription credit toward a future plan.
4. Payment Processors
Invoice Stork uses multiple payment processors to serve customers worldwide:
- Flutterwave - Primary processor for African customers (especially Nigeria, Kenya, Ghana, South Africa)
- Dodo Payments - Used for international customers and cross-border transactions
- Paddle - For customers in regions requiring EU VAT compliance (coming soon)
Refund processing times vary by processor:
- Flutterwave: 3-5 business days
- Dodo Payments: 5-7 business days
- Paddle: 5-10 business days
Note: International refunds may incur currency conversion fees which will be deducted from the refund amount. Invoice Stork is not responsible for fees charged by your bank or payment provider.
5. How to Request a Refund
To request a refund, please contact our support team at refunds@invoicestork.com with the following information:
- Your account email address
- Transaction ID (found in your billing history)
- Payment processor used (Flutterwave/Dodo Payments)
- Date of purchase
- Number of invoices generated (if any)
- Reason for the refund request
- Any relevant screenshots or documentation
We aim to process refund requests within 3-5 business days. Approved refunds will be issued to your original payment method.
6. Failed or Duplicate Payments
If you notice a duplicate charge or believe a payment was processed in error, contact us immediately. We will investigate and issue a full refund for any confirmed erroneous or duplicate payments within 5 business days.
7. Disputes and Chargebacks
Before filing a dispute or chargeback with your bank or payment processor, please contact us first. We're committed to resolving issues fairly. Unauthorized chargebacks may result in account suspension and collection efforts for the disputed amount plus any applicable fees.
8. Contact Information
For questions about this Refund Policy or to initiate a refund request, please contact us at:
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